Your Visit

The Brighton Centre is one of the largest purpose-built conference and entertainment venues in the South East of England. Each year we hold a huge range of events including live music, rock gigs, comedy acts, classical concerts, theatre shows, exhibitions and good old-fashioned family entertainment. We hope you find something you fancy attending and that you will find the following pages useful in planning your experience with us.

If you cannot find the information you're looking for here please check out our FAQs section; alternatively you can contact us here or call the venue’s information line on 01273 290131.

We really want you to enjoy your time with us so if anything happens whilst you are at the Brighton Centre that causes you concern please speak to one of our staff, whether that be catering/bars or the operational stewards and door staff. You can also ask to speak to the Duty Manager who will deal with your queries as best they can whilst you are on-site. It's far better to try and resolve an issue on the night, rather than attempt to rectify afterwards.

 

Opening Hours

The Brighton Centre Box Office is open Monday to Saturday 10am – 4pm on non-event days. These times may differ on Bank Holidays and during holiday seasons so if you plan to visit during these times pl…

The Brighton Centre Box Office is open Monday to Saturday 10am – 4pm on non-event days. These times may differ on Bank Holidays and during holiday seasons so if you plan to visit during these times please always check out any special news notices on our home page or our social media platforms for alternative information.

Please be aware that on non-event days the Brighton Centre is not open to the public, apart from our Box Office. This includes private conferences and exhibitions. All requests for site visits to the venue must be made in advance.

On event days the approx. running times will be listed on the event’s dedicated page and posted out via our social media channels, this will include the doors and curfew. For live music and gigs we usually open at 6:30pm, for comedy, theatre and classical concerts it is often 7pm, our curfew is 11pm but this is subject to change and it’s always best to check in advance.

Please note that sometimes we do not get this information until the day of the show and it is always subject to change.

Getting Here & Parking

The Brighton Centre is located in the heart of the city on Brighton seafront. We’re easily accessible via public transport and are a short walking distance from Brighton Mainline Railway Station, Pool Valley Coach Station, city centre bus stops and taxi ranks; we also have our own cycle racks located at the front and rear of the venue.

If you are looking to drop off or pick up a friend or family member we strongly advise you to decide on a rendezvous point a short walk from the venue as the roads directly surrounding us can get congested on event days, particularly after live music shows and concerts.

As with most cities, parking in Brighton is at a premium so if you wish to drive to the Brighton Centre please be aware that we do not have our own car parking facilities. There are lots of options for car parking surrounding the venue and you can find car park information here.

For customers who are Blue Badge holders there are lay-bys at the front and back of the venue where you can drop off or pick up but we would discourage parking in these areas as there is a 3 hour limit. Blue Badge regulations apply to other on-street parking, e.g. yellow lines. For more information about accessible parking in and around the venue please visit the city council’s dedicated web page where you will find a PDF that lists accessible bays in the city, the Brighton Centre is located in “Zone Z” and the closest bays are on West Street and Cannon Place. The closest accessible bays to the venue are in Churchill Square 1 car park, West Street BN1 2RU, on the ground floor opposite the rear entrance to the Brighton Centre on Russell Road but please note that charges are applicable.

Please be aware that the car parks closest to the venue (Russell Road - run by NCP - and Churchill Square 1 and 2) can get very busy when shows finish and you may have to queue to exit for up to 30 minutes.

Our postal address is Brighton Centre, Kings Road, Brighton, BN1 2GR and you can check out further information about how to get here below.

When walking to the Brighton Centre we are easy to find - located on the seafront, Kings Road, and are easily reached from all directions.

Brighton is very compact and therefore it is extremely easy to explore the city on foot; maps and information on the best routes around to make sure you take in the sites can be obtained from the Brighton Centre information desk located in the Foyer or the Visitor Information Point in the Box Office.

 

The Brighton Centre is easily accessible by bicycle via the numerous cycle routes all over the city.

There is covered cycle parking available at the front and rear of the venue.

For more information or to plan your journey visit the city council cycling page, where you will find maps and information on cycle parking.

Buses run from all over the city and neighbouring towns and all lines have stops in the city centre where the Brighton Centre is located. Churchill Square shopping centre is where the majority of buses stop closest to the venue.

Directions from Churchill Square to the Brighton Centre: when exiting the bus you need to head east, if Churchill Square is in front of you turn left and if behind you turn right, towards the Clock Tower. When you reach the Clock Tower turn right and head down West Street, until you get to the seafront. The Brighton Centre is to the right and less than a minute walk and is situated on Kings Road.

Visit Brighton Buses for more information.

All National Express coaches arrive into Brighton Coach Station (Pool Valley) which is situated just off the seafront; it is the final stop on your journey and is a 5 minute walk to the Brighton Centre.

Directions from Pool Valley to the Brighton Centre: Walk directly south out of the coach station heading south towards the sea and onto Kings Road. The Brighton Centre is to the right and around 5 minutes’ walk and is situated on Kings Road.

Brighton is served by direct rail links from many major central London stations and has frequent services from Portsmouth, Worthing, Lewes, Seaford, Eastbourne and Hastings.

For train times and prices visit the Southern Railway website.

Brighton Train Station is centrally located within a 10 minute walk of the Brighton Centre.

Directions from Brighton Train Station to the Brighton Centre: Walk out of the station and head south down Queens Road, when you get to the Clock Tower cross over and follow West Street directly south until you get to the seafront. The Brighton Centre is to the right and less than a minute walk and is situated on Kings Road.

There is a taxi rank situated immediately outside the front of Brighton Station.

 

Information on parking is available above.

From London and the North the easiest way to get to Brighton is to connect via the M25 London orbital motorway.

The Brighton Centre is about 45 minutes once you leave the M25; leave the M25 at junction 7 southbound onto the M23, which later becomes A23 directly into Brighton. The road will continue through the City straight to Brighton Seafront where the Brighton Centre is located.

Brighton and its closest neighbours to the East and West are linked via the A27. This is the easiest route to Brighton from both directions. Leave the A27 via the A23 ramp (signposted Brighton), take the 3rd exit on the first roundabout and 1st exit on the second roundabout, this will join you onto the A23 / London Road directly into Brighton. The road will continue through the City straight to Brighton Seafront where the Brighton Centre is located.

Taxis that you can hail are easily identifiable by the aqua and white livery, they can be booked in advance or can be picked up from the various ranks around the City, the closest to the Brighton Centre is at the bottom of West Street outside the Odeon Cinema. Private Hire vehicles are also available but will not stop if you try and hail them.

Both are bookable by telephone and the Brighton Centre information desk staff will be happy to do this for you.

Local Taxi companies include:

Radio Cabs – 01273 204060 / 01273 414141
Streamline – 01273 202020 / 01273 747474
City Cabs – 01273 205205

Food & Drink

With an array of dining options available, the Brighton Centre has something for everyone. Why not enhance your experience with a pre-show dinner? A tasty set menu is available in the spacious Restau…

With an array of dining options available, the Brighton Centre has something for everyone.

Why not enhance your experience with a pre-show dinner? A tasty set menu is available in the spacious Restaurant and offers diners an ambient atmosphere with unspoilt views over Brighton’s famous seafront. Available on selected shows only, for availability of pre-show dining please call us on 01273 292580.

Download an example menu here

Alternatively, the recently refurbished ‘Feed Café’ is open prior to shows and concerts and offers a mix of high-street café dining and street food concepts.

With a big focus on supporting local suppliers, a new product range has recently been introduced incorporating local produce, including fish from the South Coast; meat and poultry from Burt’s family butchers in Bexhill; and all fruit and veg from Tasteables of Brighton. Some of the new additions to the menu include our homemade sausage roll and an American-style, slow-cooked pork belly with sticky BBQ sauce and homemade coleslaw served in a fresh bap from the local baker in Newhaven.

For transaction information at our catering outlets please see the Ways to Pay section.

Please note that we operate a 'Challenge 25' policy in all of our outlets, on all events be it live music, comedy, classical, theatre or exhibitions, so if you're lucky enough to look under 25 please make sure you bring some ID along with you and don't be offended if we ask to see it!

Opening times and availability of all outlets are dictated by the type of show or event. As a general rule, bars will be open before a seated concert and then again in the interval, and for standing concerts the bars will open before a show and remain open for the duration.

No food or beverages should be brought into the venue; these will be removed on search and confiscated but should you require the items for medical reasons please make this known to the security personnel on the front door who will contact the Duty Manager to discuss this in private.

Accessibility

Thank you for choosing to visit the Brighton Centre, we’re looking forward to welcoming you. As a venue we pride ourselves on being inclusive and have spent time working really hard to improve the fac…

Thank you for choosing to visit the Brighton Centre, we’re looking forward to welcoming you. As a venue we pride ourselves on being inclusive and have spent time working really hard to improve the facilities we offer to our Deaf and disabled customers. We are delighted to have been awarded Gold Status by Attitude is Everything for our commitment to their Charter of Best Practice.

We’ve put together a comprehensive Access Statement which you may find useful; it's available to download as a PDF here or you can download it as a Word Document here. The Access Statement is also available in Easy Read and can be download as a PDF here or you can download it as a Word Document here.

The Access Statement includes information on getting to the venue and parking, our early entrance policy, an arrival guide, making your way around the venue, the accessible facilities available in the venue and helpful contact details, alongside much more. We hope our Access Statement will provide you with lots of helpful information but if you do have further questions please check out our Accessible FAQs section; alternatively you can contact us here.

When booking tickets for shows at the Brighton Centre, customers with accessible seating requirements are kindly requested to contact our box office staff who will endeavour to provide the best and most appropriate service. We can therefore ensure that you have been given full guidance to our venues facilities. Further information on how to book tickets and provision for Personal Assistants is available here.

Ways to Pay

Once you are at the Brighton Centre we want you to come prepared and have a great time, we're a live entertainment venue after all! You can pay for services with the following:– BOX OFFICE: Cash, Vis…

Once you are at the Brighton Centre we want you to come prepared and have a great time, we're a live entertainment venue after all! You can pay for services with the following:–

BOX OFFICE: Cash, Visa, MasterCard and Maestro credit/debit cards and American Express but please note that Service Charges will apply for credit card transactions

MERCHANDISE: Cash, Visa, MasterCard and Maestro credit/debit cards. There is a surcharge on all card transactions (£1 for transactions up to £20 and £2 for transactions over £20)

RESTAURANT & PRESHOW DINING: Cash, Visa, MasterCard and Maestro credit/debit cards

FEED EAST, WEST & FOYER: Cash, Visa, MasterCard and Maestro credit/debit cards

BARS: Cash only

CLOAKROOM: Cash only

There are ATMs available in the Foyer East Bar but you will be charged a withdrawal fee.

The closest non-charging ATMs to the Brighton Centre are located on West Street but please visit them in advance of entering the venue as we operate a no re-admittance policy.

Make a break of it

Whether it's a theatre show, live music gig, exhibition or night of comedy and entertainment you're attending, why not make even more of your visit to the Brighton Centre by spending the day exploring…

Whether it's a theatre show, live music gig, exhibition or night of comedy and entertainment you're attending, why not make even more of your visit to the Brighton Centre by spending the day exploring our beautifully vibrant and excitingly diverse city? There’s so much to see and do, you might even want to book a hotel and spend the next day here too. For more information on all things Brighton check out VisitBrighton.com or call them on 01273 290337, you won't regret it!

FAQs

We hope you find this area useful but if you cannot find the information you’re looking for please do not hesitate to contact us here. Please be aware that the below content is to be used as a guide …

We hope you find this area useful but if you cannot find the information you’re looking for please do not hesitate to contact us here.

Please be aware that the below content is to be used as a guide only and information is often event driven and therefore subject to change at the management’s discretion.

Accessibility

Have you checked out our Access Statement? It's available to download as both word and pdf documents and is also available in Easy Read and covers all aspects of accessibility at the Brighton Centre including includes information on getting to the venue and parking, our early entrance policy, an arrival guide, making your way around the venue, the accessible facilities available in the venue and helpful contact details. 

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

If you cannot find the information you are looking for please call our Access Line on 01273 292695 or email email us on brightoncentre@brighton-hove.gov.uk (please included the word "access" in the subject title so we can prioritise and deal with your requesting promptly).

I have a disability or restricted mobility. How can I book tickets and what provision is made?

You can find out more information about booking accessible tickets and discounts for Personal Assistants here or you can call our Access Line on 01273 292695 or email email us on brightoncentre@brighton-hove.gov.uk for advice and bookings. 

Alternatively we have lots of information about the Brighton Centre available in our Access Statement, available to download in multiple formats:

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

How accessible is the venue for wheelchair users?

The Brighton Centre is fully accessible for wheelchair users in the public areas.  We provide accessible toilets, lifts, accessible viewing platforms for standing gigs and seated concerts plus lowered counters at our bars, merchandise stand and Box Office. More information about accessibility can be found in our Access Statement, which is available to download in multiple formats -

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

Is there accessible parking?

Blue Badge holders can park in the many accessible parking bays around the Brighton Centre and a list of these can be found on the Council's dedicated parking page here where you will find a PDF that lists accesible bays in the city, the Brighton Centre is located in "Zone Z" and the closest bays are on West Street and Cannon Place

Blue Badge regulations apply to other on-street parking, e.g. yellow lines.

For Accessible Parking in car parks, the closest to the Brighton Centre is on the lowest level of Churchill One car park, West Street BN1 2FD and parking fees apply.

Further information about getting to the venue and parking is available here.

Do you have an Access Statement?

We do have an Access Statement that's available as a Word or PDF document and also available in both formats as Easy Read. You can download them via the links below:

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

Do you provide hearing inductions loops?

Yes, we do have an induction loop in the main auditorium and will always put in an advance request for the production team to provide us with a feed so that we can have it on during the event. However, this is subject to the agreement of the event organisers.  Sometimes due to the nature of the sound system it is not always possible to have induction loops available.  Therefore we cannot guarantee if it will be operational for every event.  

Please contact us so we can find out for you if it is available for a particular concert or show.

There are induction loops available in the Box Office, on our Information Desk, at wristband exchange points and at our Security Desk. Hearing aids need to be switched to the T position in order to receive the signal.  

Can I bring my assistance dog?

Absolutely, we welcome assistance dogs. They can either accompany you to your seat, or venue staff will willingly look after your dog while you enjoy the event.  We can provide water bowls for your dog if required. There is no designated spending area within the immediate area, but waste bags can be disposed of in bins outside the front entrance on the seafront and at the back on Russell Road.

What's your early entrance policy?

If you need early access into the venue before the advertised door opening times we will do all we possibly can to help, and will arrange for seating to be made available if required. Although we are not able to offer early admission to the auditorium itself, we could arrange for you to access the outer foyer area, or the VIP/Security entrance so that you can avoid any long queues, especially for standing concerts.

Generally the entrance at the back of the venue, on Russell Road, is quieter than the main entrance at the front, and there is a lift available to take you to the first floor for the main auditorium and bars.

We can also arrange for you to come and visit the venue when there is nothing on if you think it would be helpful to familiarise yourself with the building before you attend an event.

Please contact us for advice.

Have you got a Changing Places facility?

We're delighted to say that as of January 2016 we do! More information is available in our Access Statement available to download in multiple formats listed below or alternatively you can call us to discuss on 01273 292695 or email email us on brightoncentre@brighton-hove.gov.uk.

Please note that loop slings must be used with the two point spreader bar and we do not supply a harness sling. You must supply a sling to work with ‘ARJO HuntleighV5 Duo Lift’. Instructions are available and you must sign a disclaimer before using the facility, available from the Box Office and Information Desk. 

Max patient weight is: 150kg
SWL: 170kg

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

Age Restrictions & ID

Some live entertainment, particularly standing music gigs and comedy shows, have age restrictions in place (such as parental guidance advised due to adult language used) and we ask that you read all the specific event details on the relevant page prior to booking tickets.

The following age restrictions are always in place at the venue:

No one under the age of 14 years is to attend an event at the Brighton Centre without appropriate adult supervision

No one under the age of 14 years will be admitted into the standing area (when in use)

No one under the age of 16 years will be admitted into the VIP boxes without appropriate adult supervision

An adult is classed as aged 18 years or over

Anyone who looks to be under the age of 25 years may be challenged to prove their age when buying alcohol as the venue operates a Challenge 25 policy.

If you are under 18 you are committing a criminal offence if you attempt to buy alcohol and you may be ejected without a refund or held until a responsible adult can come and collect you.

People over the age of 18 found purchasing drinks for those not of legal age will be ejected without a refund.

What ID will you accept?

Accepted forms of ID are a Driver’s Licence (full or provisional), a Passport (valid) or PASS Card with the pass hologram.

Any ID found to be fraudulent will be confiscated and passed to Sussex Police.

I am 14 and have a standing ticket but no ID, what should I do?

Customers who appear to look under the age of 14 years that arrive at a live music concert with a standing ticket and cannot prove they are 14 years or over may be refused entry.

If you do not have photographic ID as listed in the section above we strongly advise you bring as much proof of name, age and address as possible, it will then be the Duty Manager who represents the license in force on the day who will make the decision to admit you to the premises in line with the statutory duties for which they are responsible.

A responsible guardian will be called to collect you if a decision is made that you are under the age of 14. No refund will be given in this instance.

Artist / Band

It’s my birthday / a special anniversary – will they mention me on stage?

We aren't able to arrange these requests but if you email it to brightoncentre@brighton-hove.gov.uk we will pass it on to the promoter of the show you'll be attending at the Brighton Centre.

Can I meet the band/artist?

Unfortunately, we, the venue, are unable to accommodate these requests. Meet and greet packages are arranged by the promoter of the event and tickets may be available to buy online via them directly, if a package is in place.

If you have a request for an artist appearing at a live show at the venue, be it comedy, music, theatre or an exhibition, please email it to brightoncentre@brighton-hove.gov.uk and it will be passed on to the promoter.

Bag Searches

As per our Conditions of Sale we reserve the right to search customers at the venue; this is done to ensure the safety of those attending events. If you don’t want us to see it / confiscate it / reject entry – don’t bring things we might not be happy to find*.

*including but not limited to: cans, bottles, alcohol, food, illegal substances, offensive weapons.

If you decline to be searched we have the right to refuse entry to any of our events.

Camera Policy

Audio and video recording cameras are prohibited. If your camera has a detachable lens you will not be allowed to bring it into the auditorium. Small cameras and camera phones (not tablets) are acceptable, unless the artist/promoter requests that all cameras are banned during a particular live show. In this case it will state this on our in-house screens and a camera safe will be provided for your use on-site.

Cash Machines

There are ATM machines available in the East Bar and Foyer. Withdrawal fees are applicable. Please check out our Ways to Pay section for more information.

Children & Parents

We think bringing children to entertainment events is to be encouraged when appropriate, but we do ask that you use suitable ear protection for children at live music concerts or comedy gigs as it can get very loud. Not only can this be a bit scary for them but prolonged exposure to high noise levels can damage young ears. 

No one under the age of 14 years is to attend an event at the Brighton Centre without appropriate adult supervision.

Are there baby changing facilities?

There is a baby changing facility located in the ground floor foyer, adjacent to the female toilets. The entrance is external to the toilet facilities and can be used by both parents.

Can I bring a buggy to the venue?

Unattended buggy parks are provided at various events and buggies can be left at your own risk.  If a cloakroom is available buggies can be left with the cloakroom staff.  Please call ahead to check if a facility will be available during a specific live music gig, comedy act, concert, exhibition or entertainment show on 01273 290131.

Can parents wait inside the venue without a ticket?

We will always try and provide a place in the venue for parents to wait for their children, however, it is driven by availability and depends on the nature of the event. Please call ahead to check with us about the specific live music gig, comedy act, concert, exhibition or entertainment show on 01273 290131.

Can I bring my children to this event?

Those under the age of 12 years must be accompanied by a responsible adult over the age of 18. If you are planning to attend a standing event, those aged under 14 years are not permitted into the standing area.

Please always ensure your child has suitable ear protection available if attending a live music gig, comedy act, concert, exhibition or entertainment show at The Brighton Centre

Cloakroom

There is a cloakroom available for standing concerts and occasionally other events such as exhibitions. It’s usually located in the ground floor foyer and costs £2 per item.

Complaints

We really want you to enjoy your time with us so if anything happens whilst you are at the Brighton Centre that causes you concern please speak to a member of our staff, whether that be catering/bars or the operational stewards and door staff, or ask to speak to the Duty Manager who will attempt to resolve your query as best they can whilst you are on-site.

Complaints after a show should be sent in writing (via email) directly to the venue's enquiry address brightoncentre@brighton-hove.gov.uk.

Food & Drink

Catering outlets are available throughout the Brighton Centre offering a range of hot and cold drinks, meals and snacks. Cash only bars are also available. For more information about what we offer visit the Food & Drink section and please also familiarise yourself with Ways to Pay section.

Why can’t I take food or hot drinks into the auditorium?

Generally, it is okay to take cold drinks and confectionery into the auditorium, but glass, crockery, hot food or hot drinks are not permitted. The rules are based on consideration for other people (smell of hot food) or for safety reasons, and sometimes it is at the request of the artist. For some live shows, an alcoholic drink may be taken in at the start, but cannot be replenished during the event, again, for the consideration of those around you.

At some shows, particularly music gigs, the tops must be removed from plastic drink bottles before admission or fully decanted from the bottle they were purchased in; this is to reduce the risk of them becoming rolling trip hazards, or used as missiles.

Look out for notices on our in-house screens and do ask a member of staff working on the night for advice.

Can I bring my own food and drink into the building?

No cans, bottles, alcohol or food will be allowed into the venue and only food and drink purchased on the premises may be consumed in the venue.

We welcome attendees who need to bring medicines, food or drink to manage a medical condition. You are welcome to contact us in advance of your visit for advice, prior written acknowledgement from the venue of your requirement, or should you have any concerns or questions; you are also welcome to bring any supporting documents to the venue with you should you wish.

Our door staff are trained in our open venue for medical requirements and understand that people may need to supply their own provision to self-manage their condition. If a member of door staff has any questions they will call a Duty Manager to discuss the matter in private.

Late Arrivals

Entrances to the auditorium will close as and when the majority of patrons are inside, but the front foyer entrance remains open throughout the event. The Box Office stays open until the main act goes on stage – approximately 8pm. If tickets are left for collection after this time, they will be left at the venue’s front entrance on Kings Road, with a member of our stewarding or security staff.

If you do arrive late for a live show, particularly comedy or theatre entertainment, stewards on the door to the auditorium may ask you to wait until an appropriate time in the performance before allowing you to take your seat.

Lost Property

All lost property found by our staff is handed in to the Brighton Centre Information Desk on the night and is logged. If you have lost an item at a show please check with the Information Desk before you leave on the night. Should your item not be handed in, the staff member will take your details or you can call us on 01273 290131 (within a few days) in case it's found during the event clear up.

Many items are reunited with their owners.

Merchandise

Official Merchandise is only sold inside the venue during during all our live show and exhibitionsPlease do not purchase merchandise from the hawkers outside as their products are not to a high standard and may lead to disappointment.

Parking

We do not have our own car park nor are affiliated with any local car parks. There are many available around the Brighton Centre and rates vary depending on length and time of day. Further information on parking is available here.

Blue Badge holders can park in the many accessible parking bays around the Brighton Centre and you can find a list of these disabled parking bays here where you will find a PDF that lists disabled bays in the city, the Brighton Centre is located in “Zone Z” and the closest bays are on West Street and Cannon Place

Blue Badge regulations apply to other on-street parking, e.g. yellow lines.

For Accessible Parking in car parks, the closest to the Brighton Centre is on the lowest level of Churchill Square 1 car park, West Street BN1 2RU and parking fees apply.

Queuing

We do get a lot of customers who arrive early to queue with the hope of getting to the front of the stage but we must advise that this does not give you priority above others into the venue and, in turn, the auditorium. Nor will it guarantee you a 'good spot' at the front of the standing area for select live music gigs.

Sometimes the queues become lengthy just before the doors open, particularly at the front entrance on Kings Road, so if the weather is a bit unpleasant (it can get very windy on the seafront here!) try heading to the back entrance on Russell Road or arrive a little bit later (but before the show starts!).

Seats

I can’t find my seat on the seating plan?

Seating plans are always subject to change and therefore every seat number is not included as the plans provided are only to be used as a guide.

If you do require assistance in locating your seat please call us on 01273 290131.

Can I stand or dance in my seat?

At seated live shows or standing gigs where you have purchased in the seats, you are welcome to stand and dance in the area directly in front of your seat but we would ask that you be considerate to the enjoyment of other members of the audience who may not be standing or want to stand during the concert. If you are seen to be upsetting those around you a member of staff may ask you to sit down and we’d ask that you respect this request.

For health and safety purposes, you cannot stand or dance in aisles or stand on chairs.

Show Times

On show days the approx. running times will be listed on the event’s dedicated page and posted out via our social media channels, this will include the door opening times and curfew (when the building will close). As a general rule for shows, the doors usually open at 6:30pm and our curfew is 11pm. Please note that sometimes we do not get the running times until the day of the show and they are always subject to change.

Smoking Policy

Smoking and e-cigarettes are not permitted in the Brighton Centre.

There is a dedicated enclosed smoking area for standing shows which is usually accessible shortly after doors open. For seated performances there is a smoking area but it is not enclosed. These are both at the front of the venue on Kings Road; customers are not able to exit at the back of the venue to smoke.

Please be aware if you appear to be under the age of 18 you may be asked for ID to enter the smoking area.

Those found to be smoking inside the venue may be ejected without a refund.

Sound Levels, Strobes & Smoke

WARNING – prolonged exposure to loud noise may cause damage to your hearing.

We have little part in the running of live music events when it comes to sound levels. This means that the sound for the vast majority of live shows is entirely in the hands of the artist and/or promoter. They tour with their own sound and lighting systems and their engineers control them throughout the event. We do monitor both sound quality and decibel output and we will step in and advise where we think it necessary but will not be able to turn it down if you find it’s too loud. Ear plugs are available on request should they be required. If you have young children with you we advise using ear defenders rather than ear plugs, you’ll need to bring these with you as they are not provided by the venue. No one under the age of 14 years is to attend an event at the Brighton Centre without appropriate adult supervision. Please be aware that some shows will contain strobe lighting or smoke effects. Signage will be up in the venue to advise you of this. Should you have any concerns, please speak to a member of staff on the night.

Tickets

We get asked a lot of questions about tickets so hopefully you’ll find your answers below. If you booked directly with our ticket agent, Ticketmaster, you might find the answer to your question via the Ticketmaster customer services page or you can call their customer services number on  0333 321 9999, open Monday to Friday 9am-8pm, Saturday and Sunday 10am-4pm.

When is the Box Office open?

The Brighton Centre Box Office is open Monday to Saturday 10am – 4pm on non-event days. On show nights the Box Office remains open until the main act goes on stage – approximately 8pm. If tickets are left for collection after this time, they will be left at the venue’s front entrance on Kings Road with a member of our stewarding or security staff.

Alternatively you can book 24/7 with Ticketmaster via their automated telephone number 0844 847 1515 or the Ticketmaster website.

Can I buy tickets in person at the venue box office?

Yes, we’re open Monday to Saturday 10am – 4pm. On show nights the Box Office remains open until the main act goes on stage – approximately 8pm*.

*approx. closing times for Box Office below (for guidance only – subject to change):
Comedy: 7.30pm
Theatre: 8pm
Music: 9pm

A Credit Card commission fee will be charged on transactions made at the Box Office.

Commission Fees or Booking Fees are not applicable on cash payments or Debit Card payments made over the counter (in person) at the Box Office during opening hours.

I’ve booked Paperless Tickets - what do I need to bring with me?

Please bring confirmation of your booking; this can be the credit/debit card you used to make the purchased, or Photographic ID.

Why am I charged a booking fee?

You’ll only be charged a booking fee over the phone or online via Ticketmaster; these fees are charged to cover the cost of their telephone and online booking systems and to ensure our customers can purchase tickets 24 hours a day, 7 days a week, wordwide.

If you really don’t want to pay an additional fee on top of the face value of the ticket you can purchase directly from the Brighton Centre Box Office over the counter (in person) Monday to Saturday 10am – 4pm where no fees are charged apart from postage (if required) and on credit card transactions, though we do appreciate and understand that this could be difficult if you are not local.

Since booking my tickets I have suffered an injury. Can I change my seats?

We’ll do everything we can to help you but it will be subject to ticket availability. Please call our Access Line on 01273 292695 for advice and to discuss your options.

I can no longer attend the event. Am I able to have a refund?

Unfortunately, we are unable to offer refunds or exchanges unless an event is cancelled or postponed. Please check out our Conditions or Sale for more information.

I have lost my ticket. Please could I get a replacement?

Please request a duplicate ticket from your point of purchase. Please note that because of security reasons you will only be able to pick up duplicate tickets from the venue on the day of the show, with appropriate identification.

My tickets have not arrived through the post yet. Where can I track them?

Please contact your point of purchase if it’s less than four weeks until the show for advice but please note that due to Promoter requests, you may not receive your tickets until up to 5 days before the date of the event. If you have not received your tickets at this point or for any assistance regarding your tickets please contact the Box Office on 01273 290131.

I have been instructed to pick up my tickets at the venue. When is it open?

On show nights the Box Office remains open until the main act goes on stage – approximately 8pm. If tickets are left for collection after this time, they will be left at the venue’s front entrance on Kings Road, with a member of our stewarding or security staff.

I can’t print my tickets?

Don't panic but ideally we would really like it if you could try and find a solution to print your tickets yourself. If you know you will struggle to access a suitable printer, please don’t choose the print yourself ticket option. Others options for tickets are available and you can find information here.

If you really aren’t going to be able to print your tickets please go straight to the Box Office when you arrive at the Brighton Centre for the event – make sure you arrive before it closes too! (When the main act goes on stage – approximately 8pm).

The staff at the Box Office will assist you in finding a solution – please make sure you bring the confirmation of your booking; this can be the credit /debit card you used to make the purchased, or Photographic I.D plus be ready to access your Ticketmaster account / email to show the booking confirmation.

Please note it’s absolutely fine to print your tickets in black and white too – we only need to be able to clearly see and scan the barcode, and see your seat number too.

How do I know if tickets are available to a show?

The date the show goes or went on sale plus the current availability of tickets will be listed on its dedicated event page. Generally you’ll see one of the following:-

Available: there are lots of tickets available in most areas so you’ve got time to book, though we advise not leaving it too long.

Limited Availability: we’ve probably only got back rows or balconies available so best you book pretty quickly to avoid missing out.

Not Currently Available: the current seats that have been deemed suitable – i.e. within on sale sightlines – have all been sold but do check back because we sometimes get extra tickets released closer to the time.

How do I get information about shows coming up or access to presales?

Whether you're into music gigs, comedy acts, classical concerts, live theatre shows, exhibitions or good old fashioned family entertainment, you should sign up for information about upcoming events at the Brighton Centre; we'll also send you a monthly newsletter – please note that this facility is run by the Brighton Centre on Ticketmaster software.

We’d also advise you follow us on social media as we post out announcements, on sale dates and extra ticket releases via both Facebook and Twitter.

Presales are a little different, these are sent to people who have booked for the same artist before, or booked for a similar live show, at the Brighton Centre only (we don’t have access to customer data from other venues or ticket agents). One of the reasons for targeting certain groups of customers is to avoid "spamming" people with information which will not be of interest to them, and this decision is steered by the promoter, i.e. they will say to which groups of customers they would like the email sent.