Brighton Centre Box Office, Access & Information Telephone Line Service Changes
The Brighton Centre has been undertaking a full-service review based on customer contact and requirements. We have been testing technologies available to us and our industry, whilst benchmarking against similar venues nationwide. Our aim has always been to offer excellence in customer service and continues to be so, whilst creating streamlined and consistent services.
Following 2 years of findings based on how our customers use our service, from 1 January 2025, the Brighton Centre will implement the following changes:
Box Office
Our in person Box Office will be closed permanently. We will no longer operate over-the-counter bookings day-to-day from the site at the front of the building.
An Event Box Office will operate for collection and customer service support on event days only, opening 2.5hrs before the doors to the venue.
Information Telephone Line
Our Information Telephone Line (01273 290131) will become a recorded message service only and will no longer use operators to answer queries including on event days.
Access Line
Our Access Line (01273 292695) opening times will be reduced to 10am – 2pm, Monday to Friday only and will no longer operate a voicemail call-back service.
The Access Line will continue to offer support to customers with accessible queries and who cannot book tickets online. Booking Fees will now be applied to all over-the-phone bookings. A new support guide will be published to assist our Deaf and disabled customers who wish to book tickets online via Ticketmaster, including accessing free essential companion tickets.
We recognise that reasonable adjustments may be required for some of our Deaf and disabled customers and we will continue to be happy to assist in making these for you during a period of transition.
Email and Website Contact Form
Our email and website contact will be answered Monday to Friday, 10am – 4pm. On weekends, when events are taking place, emails will be monitored for urgent event-based enquiries. We will continue to aim to respond to all enquiries within 5 working days.
Our Christmas and New Year opening times, planned closure and maintenance, and new booking guidelines will be published in due course.
We’d like to thank all our customers for your continued support and patience whilst we implement this new structure and support our team through these changes.
