Booking Tickets

To purchase tickets over-the-counter please come down to the Brighton Centre Box Office at the front of the building on Kings Road; open Monday to Friday 10am – 4pm.

On on-sale days we aim to open the Box Office at the same time as tickets go on sale online, including our Access Line for accessible bookings. Please be aware that we use the same allocation as Ticketmaster which means for high demand shows we cannot guarantee availability over-the-counter. 

On show nights, the Box Office is open until the main act is on stage, which is approximately 8pm. Weekends/Bank Holidays we only open if there is a show on, from 4pm until the main act is on stage.

We accept cash and all major debit and credit cards including American Express. We do not accept cheques or postal orders.

You are unable to book tickets over the phone direct with the Brighton Centre or Ticketmaster. The enquiry number listed (01273 290131) is an information line only.

Buying tickets online is the quickest and easiest way to purchase. Ticketmaster's website is mobile compatible and the majority of our events will have an interactive seating map so you can select the exact spot you want to be in (during high-demand times this may not be available and a static map will display).

To buy tickets, please click the relevant event page, then click the “BUY TICKETS” button. This facility is run by Ticketmaster and booking fees will apply.

There is a search option to help you find an event by name and/or date/ or event type e.g. music, comedy, dance, theatre, family etc. 

Alternatively, a full list of shows on sale at the Brighton Centre is available on Ticketmaster's website here. 

Tickets for all events can be booked in a number of ways - 

By phone: call our Access Line on 01273 292695. This is a dedicated number for customers who have access requirements. We welcome calls from customers using Relay UK. The number connects directly with our Box Office staff who have an excellent knowledge of the venue and the layout of the seating. If there is no answer please leave a voicemail that includes your telephone number and the team will call you back.

By email: send your enquiries to brightoncentre@brighton-hove.gov.uk. Please include the word ‘Access’ in the subject line of your email so we can prioritise your email and respond as soon as possible. If your enquiry is urgent please state that. No booking fees apply.

In person: at the Brighton Centre Box Office, located at the front of the building on the seafront. No booking fees apply.

By post: you’re welcome to write to us but please be aware the process will be slower so we advise not doing so. Address letters: F.A.O. Box Office Access Champion, Brighton Centre, Kings Road, Brighton, BN1 2GR. Please do not send cash through the post, we will advise the best method for payment in our response.

Online via Ticketmaster: 24hr booking is available online via Ticketmaster including accessible tickets. Booking and facility fees DO apply. If accessible tickets are not available online, please contact the venue as listed above. Booking fees and Facility fees DO apply.

Presales: If you are unable to purchase online due to your requirements  for presales (including artist, album, venue etc.) we can assist you. You need to sign up for presale access in advance to receive a code, password or email. Please call our access line and we can help you. If there is no answer please leave a voicemail message explaining your enquiry and your telephone number, and we will call you back.

Access Line Opening Times: our Access Line is normally open Monday to Friday from 10am - 4pm. On on-sale days this can change. We will aim to open the Access Line for accessible bookings at the same time as the show goes on sale (including during presales). This means if a show goes on sale at 9am on a Friday we will aim to be also open then too. If there is no answer please leave a voicemail message explaining your enquiry and your telephone number, and we will call you back.

Access Line During Busy On Sales: during busy presales and on sales we use a call back system to ensure tickets are booked in the order customers contact us, like the online queue with Ticketmaster. Access Line bookings often taken around 5 minutes per person so this way means customers aren't on hold for long periods of time. If there is no answer please leave a voicemail message explaining your enquiry and your telephone number, and we will call all customers back in the order the messages are received. Please do not keep calling the Access Line if you have already left a message. Please only leave one message. If you do not leave a voicemail message but continue to ring the Access Line your call will not be answered until all messages have been called back. Please be aware customers will only be called back in the order that voicemail messages are left from the time the on sale begins. Anyone who leaves a message before the on sale begins will be moved to the back of the queue.


Accessible Seating & Companions
For accessible seating, please contact our Box Office direct so we can ensure that you receive guidance on our facilities and can book the best seats for your requirements. You can use any of the methods listed above.

We have an Access Statement which you may find useful; it's available to download as a PDF here or you can download it as a Word Document here. The Access Statement is also available in Easy Read and can be download as a PDF here or you can download it as a Word Document here. The Access Statement includes information on getting to the venue and parking, our early entrance policy, an arrival guide, making your way around the venue, the accessible facilities available in the venue and helpful contact details. Further information on accessibility of the venue is available here or please check out our FAQs section.

We use an Access Address Book to continue to develop the Brighton Centre's accessibility system. This system helps our team to understand our customer’s needs and requirements and to make sure that our booking process is easy and efficient for our customers. We hope you will register below.

Until we launched the Access Address Book we allocated accessible seating and  free companion tickets via an honesty system without proof of eligibility. This meant that the system was open to abuse. To make sure accessible tickets are only available to our customers with a real need, we made this change and it works much better. If you require assistance when visiting the Brighton Centre, we offer free companion tickets, however, evidence is now required. 

We are able to provide more accessible tickets now, look at areas where we are getting things right and learn where we might need to improve. For those who require the aid of a companion it means better availability, and for those who visit us independently, we can find the best location for them to enjoy the event.

If you’d like further information on our Access Address Book you can download a useful information sheet ‘What is the Access Address Book?' or the Access Requirement form which you’ll need to complete to join our Access Address Book, available below as both word and pdf documents;

What is the Access Address Book? (word)
What is the Access Address Book? (pdf)
Access Requirement Form (word)
Access Requirement Form (pdf)

Please note that companion tickets are only available via the Brighton Centre and not other ticket agents.

Companions are expected to help with way-finding, assisting the customer into and out of the venue and auditorium, buying and carrying food and drink, and undertaking all access requirements of the person they are attending with. They are not expected to leave the customer alone for long periods of time, be unable to meet the customer’s access requirements, or be inebriated at the event.

If you have not booked a companion ticket via the correct channels, we may not be able to refund you and change your booking.

If your access needs have changed since booking your tickets please contact us and we’ll do everything we can to help you subject to ticket availability.

There are up to 12 spaces on the South Balcony’s accessible platform which is raised. This area is usually available on both seated and standing shows. The view from the platform is front facing and the area is stewarded. The area is accessible via both lift and stairs. The closest accessible toilet is 25 metres.

There are up to 4 spaces available in the front row of the West Stalls. This area is usually available for seated shows where the audience is not expected to stand in their seats. The view from this area is side facing and is not raised. The area is stewarded. It is accessible via both lift and stairs. The closest accessible toilet is 25 metres.

There are 8 spaces for wheelchair users available on the raised accessible platform for standing shows located in the North West corner of the standing area on the main floor of the auditorium. The platform is raised, front facing and is stewarded. It is accessed via both lift and stairs. The closest accessible toilet is 30 metres.

Tickets for the above accessible areas can only be booked via the Brighton Centre Box Office.

For customers who don’t require seats on the accessible platforms but do have limited mobility we advise booking seats at the back of the South Balcony for standing shows wherever possible. Alternatively, for seated performances, the South or Flat Stalls have direct lift access. Please note, all apart from the Flat Stalls do have some steps to access the tiered seating. If you have limited mobility we recommend that you do not book seats in the East and West Balconies or the lower rows of the South Balcony as these areas are more difficult to access. 

The Brighton Centre is a flexible venue and we’re here to help. We believe any part of our auditorium can be an accessible area if it works for you and your needs. We understand that everyone’s access-related requirements are different (needing seats closer to the front, a quieter area, raised seating or front facing), so if you are unsure of what to book or for further advice and information please contact us. We are happy to advise you on the different access options available at the venue and book the best tickets for you.

Looking for a gift idea, thank you, or treat? Do you want to surprise someone but not sure which of our events the lucky recipient will prefer? We've got you covered thanks to our Brighton Centre eGift Card which is redeemable online via ticketmaster.co.uk and available to purchase now via this link. 

They're simple to buy and simple to use, with a value of up to £250 that lasts for 12 months. You can arrange for the eGift Card to be sent directly to the person you're buying for on the day you purchase or on different date such as their birthday or to you to pass on to them.

Check out our eGift Cards FAQs for everything you need to know.

Full T&Cs can be found here: https://www.ticketmaster.co.uk/giftcards/terms

Be it a big family outing or a corporate booking, the Brighton Centre offers a group booking service on some shows; look out for the "GROUP BOOKINGS" button on the event page where you will be directed to a booking form or re-directed to Ticketmaster, if available.

Please note a booking fee may apply to reserve tickets. A "Group" is generally classed as a booking of 10+.

The seating plans below are based on our standard layouts for live show and cannot be guaranteed for every event. Theatre, sport and family entertainment often have different layouts (these specific plans may be available on the event's dedicated page) and the below plans are provided as a guide only. 

You can choose different ways to receive your tickets:

Mobile: Our events now use mobile tickets bringing lots of benefits, including being more sustainable. More information around how to use mobile tickets is available on Ticketmaster's website here.

TicketFast: You will receive an email confirmation with the tickets as an attachment. You will be required to print off (or download to your 'phone in advance) and produce on arrival as these will need to be scanned on entrance to the show.

Hard Copies: These can be received via the post or picked up from the venue Box Office. To pick up tickets you will need to bring the card you used to purchase the tickets and/or I.D.

All tickets are scanned when you enter the venue via your own personal barcode. Any attempts to duplicate 'print at home' tickets will show up when scanned on entry.

You need to make sure that the barcode is clear and able to be scanned. If your ticket has been damaged, please contact us here to discuss voiding the original copies and obtaining a replacement.

Please be aware, if you have bought a standing ticket for a live music gig that also has seating, you will be required to swap your ticket for a wristband. This will be clearly signposted on arrival.

Resale
If you have bought tickets from Ticketmaster but can no longer make the show, Ticketmaster Exchange is available for customers who have purchased online and have a Ticketmaster account. Equally, if a show is sold out, keep checking on Ticketmaster and look out for for the pink circles on the interactive ticket map, these are tickets being sold back at face value by customers who can no longer make the event.

We keep a reserves list for our accessible seating once it's sold out, so if you have purchased accessible tickets directly from our Box Office and can no longer make the event please contact us on our Access Line (01273 292695) and we'll do all we can to support you in reselling your tickets.

As per our Conditions of Sale the resale or attempted resale at a price higher than that printed on the ticket is grounds for seizure or cancellation without refund or other compensation.

Staying Safe Online
When an event goes on sale at our venue, tickets are sold via our on-site box office over-the-counter, Ticketmaster online and over-the-phone and via the promoter's authorised ticket agents of their choosing. Whilst these agents may vary from one event to the next, they will always be legitimate ticket retailers. Please be aware of unauthorised ticket agencies. If you use an unofficial ticket retailer or outlet, we do not guarantee you access and will not be able to assist you. 

STAR have some great advice here about safely purchasing online, which you may also find useful.

If you feel a victim of an unauthorised retailer or outlet we suggest you contact Action Fraud who are the National Fraud & Cyber Crime Reporting Centre, and report the company to the Trading Standards.

Helpful links:
Citizens Advice website: https://www.adviceguide.org.uk/
Trading Standards: http://nationaltradingstandards.uk/

If you have, or suspect you may have been a victim of fraud when purchasing tickets, please report it to Action Fraud www.actionfraud.police.uk

Always check:

• Check the contact details of the site you’re buying the tickets from. There should be a landline phone number and a full postal address. Avoid using the site if there is only a PO box address and mobile phone number, as it could be difficult to get in touch after you buy tickets. PO box addresses and mobile phone numbers are easy to change and difficult to trace.
• Check that you’re still on the website you originally searched for. Often customers follow links to external sites via advertising without realising they are no longer buying at source. We will only ever link from the Brighton Centre website to Ticketmaster and will not allow other retailers to advertise on our website.
• Before entering any payment details on a website, make sure the web address starts with https (the ‘s’ stands for secure). There should be a locked padlock icon in the browser’s address bar.
• Is the vendor a member of Society of Ticket Agents and Retailers (STAR)? If they are, you're buying from a company that has signed up to their strict governing standards. STAR also offers a service to help customers with outstanding complaints.
• When you receive the tickets check they have a barcode, reference number, clear location (e.g. South Balcony) and exact row and seat number - if these are not listed please contact us and we will do our best to assist you.

Additional fees have become an industry standard necessity at commercial venues. Many venues now out-source their ticketing to independent ticketing agents. In our case, we use Ticketmaster.

When you're booking with Ticketmaster, you’ll be charged a booking fee. However, Ticketmaster will always give you a clear breakdown of exactly what charges are involved. These fees are charged to cover the cost of their booking systems and to ensure our customers can purchase tickets 7 days a week, worldwide. The total you pay to receive your tickets is usually broken down like this:

- The Face Value of each ticket

- A Facility Fee (this goes to the venue to support the building)

- A Service Charge (also known as a Booking Fee) for each ticket

- An Order Processing Fee (also known as Fulfilment) for your order

Ticketmaster knows no one likes to pay extra costs, so they do everything they can to keep their fees as low as they can, whilst still being able to offer you the best possible service.

Face Value
This is the base cost of your ticket, set by the event organisers. Neither Ticketmaster nor the venue are involved in deciding the price, but it's usually based on the costs involved in putting on a tour. If you really don’t want to pay an additional fee on top of the face value of the ticket you can purchase directly from the Brighton Centre Box Office over the counter (in person) Monday to Friday 10am – 4pm where no fees are charged apart from the facility fee and postage (if required), though we do appreciate and understand that this could be difficult if you are not local.

Facility Fee
It has become industry standard to add a facility fee to help with rising service costs and on-going maintenance faced by venues. This fee goes direct to the venue to assist in preserving the building and to invest in the customer experience.

Service Charge (Booking Fee)
This is the only part of your payment that Ticketmaster keeps (the face value goes straight to the event organisers incl. artists). The booking fee helps Ticketmaster to cover the costs involved in running their booking system. The booking fee can vary depending on the event.

Order Processing Fee (Fulfilment)
This is one charge for the entire order and covers the cost of processing the booking from beginning to end, known as the Order Processing Fee. You then select your delivery method which may be chargeable based on whether you select post, box office collection or eTickets (print at home or mobile).

The fees can vary slightly from event to event, but what stays the same is that when you come to the purchase page you will always see all of the fees you have been charged. These are 'Per Item Fees' (facility and booking fees) and 'Per Order Fees’ (order processing and delivery).

Ticketmaster have a useful guide to Fees on their website here.

CONDITIONS OF SALE

By purchasing a ticket to an event at the Brighton Centre you are agreeing to the following Conditions of Sale. These are available on the back of all printed tickets or are listed below.

If you have purchased tickets via a Ticketing Agent we advise you familiarise yourself with their purchasing policy.

This ticket is issued on behalf of the organisation responsible for the event and is subject to the following terms & conditions. Details of the organisation responsible for the event (event promoter) are available on the front of the ticket, where possible, or otherwise on request from the Brighton Centre, Kings Road, Brighton, East Sussex, BN1 2GR.

PLEASE TAKE SPECIAL CARE OF YOUR TICKET AS IT CANNOT BE REPLACED. DO NOT LEAVE IN DIRECT SUNLIGHT. REMOVAL OF THE STUB INVALIDATES THE TICKET. YOU ARE ADVISED TO CHECK YOUR TICKETS ON RECEIPT. STROBE LIGHTING & OTHER SIMILAR EFFECTS MAY BE IN USE. THIS IS A NON-SMOKING VENUE.

1. Tickets cannot be exchanged or refunded after purchase, unless the event is cancelled, or there is a significant change to the headline act. If an event is postponed to another date, all reasonable endeavours will be made to notify customers who purchased tickets from either the venue, or our ticket agents, TICKETMASTER, and advise on the validity of the tickets for the rescheduled date. Tickets will usually remain valid, and refund requests will be accepted (usually up until 2 weeks prior to the revised date, unless otherwise notified). In the event of a date change at short notice (within 1 week of the event), all reasonable endeavours will be made to notify customers of the conditions that apply, and if these are not acceptable, a refund to the face value of the ticket only will be offered.

2. The management reserves the right to refuse admission, or to eject customers in reasonable circumstances (e.g. with consideration to Health & Safety, Environmental & Security concerns), and on occasion to conduct security searches to ensure the safety of customers. Please note that customers may be refused entry, or be ejected from the venue if they are (or appear to be) abusive, threatening, drunken, decline to be searched, carrying offensive weapons or illegal substances, or for any other anti-social behaviour. No refunds will be given to customers who are refused entry or ejected in such circumstances.

3. The management reserves the right to refuse admission if customers are, or appear to be under the age of 14 to the STANDING area of the venue. Also to any child who is, or appears to be, under the age of 14 and not deemed to be under appropriate supervision. No refunds will be given to those, who are refused entry in such circumstances.

4. No cans, bottles, alcohol or food will be allowed into the venue. Only food and drink purchased on the premises may be consumed in the venue.

5. No cameras, video or audio recording equipment are permitted without the permission of the Event Promoter.

6. Latecomers will only be admitted into the venue at a suitable break in the performance.

7. Brighton & Hove City Council does not accept responsibility for any loss, damage, death or injury in its venues, however caused, unless (i) the relevant party has breached its legal obligations; and (ii) such loss or damage is a foreseeable result of the breach. With regards to personal property (loss or damage) subject to the foregoing, the liability of the relevant party shall be limited to the reasonable cost of repair or replacement, subject to wear and tear.

8. Customers details are managed in accordance with the Data Protection Act and information may be used for registered purposes. CCTV and film cameras may be present at the Venue.  Attending an event signifies ticket holders’ consent to the filming and sound recording of themselves as members of the audience without payment or copyright.

9. Resale or attempted resale at a price higher than that printed herein is grounds for seizure or cancellation without refund or other compensation, this includes, for the avoidance of doubt, any publication via the internet or any other means with the intend to resell for commercial gain.

10. In seated areas other members of the audience may stand up during the event. Refunds and compensation will not be offered if your view is restricted in this way.

11. We reserve the right to provide alternative seats where it is not possible to allow you to occupy the specific seat printed on your Ticket. In these circumstances we will use reasonable endeavours to provide you with a seat of equal value and we shall have no further liability to you as a result of the change in seats.

12. If you experience a problem please contact a steward so that we can resolve the issue at the event.

The relevant UK Law will apply to these Terms & Conditions, & the relevant courts of the UK will have exclusive jurisdiction in relation to the Terms & Conditions.

WARNING – prolonged exposure to loud noise may cause damage to your hearing. Flashing lights may be used during a performance.

TERMS OF ENTRY

In addition to the CONDITIONS OF SALE you shall also agree to our TERMS OF ENTRY outlined below;

***Until further notice all visitors to the Brighton Centre will be required to comply with all COVID-19 mitigations in place as outlined on our COVID-19 website page which is available to read here ***

Bottle tops will be removed from all bottles to be taken into The Brighton Centre to reduce the risk of them becoming rolling trip hazards, or used as missiles. Occasionally, drinks will be decanted into plastic cups.

Events may be age restricted and it is the responsibility of the Ticket holder to check before purchasing. All children must have a ticket. Unless otherwise stated, children under 14 yrs must be accompanied by an adult (aged 18 yrs or over).

When purchasing alcohol, if you appear to be under the age of 25, you may be asked for proof of age.

We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.

In case of emergency please follow instructions and directions from stewards, staff and/or other officials.

If you have any specific access requirements, please contact us before purchasing Tickets, to ensure that we can accommodate your requirements. Accessible seating may not be available unless it is arranged in advance.

All advertised times are approximate and subject to change. It is your responsibility to make appropriate arrangements to ensure that you arrive at The Brighton Centre in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the Event should you wish to if it overruns. No refunds will be payable and we will not be responsible for the cost of alternative travel arrangements or for any other loss you suffer (including loss of enjoyment) as a result of an Event not running to the precise advertised times.

COMPETITIONS & GIVEAWAYS

If the Brighton Centre runs a competition to give away tickets or merchandise, the prize/s will be specified and non-exchangeable. Winners will be selected at random unless stated otherwise. No purchase necessary. Prizes are non-exchangeable, non-refundable or negotiable. Closing date will be specified and entries received after this date will not be counted. Winners will be required to collect their prize from the venue (usually on the night of a show). Any travel and accommodation will not be included as a part of the prize. The Judges decision is final. By entering a competition run by the Brighton Centre, an entrant is indicating his/her agreement to be bound by these terms and conditions. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. BE SCAM AWARE: We will never follow up an online entry by publicly asking for personal details or promoting links of any kind. Please also ensure you are familiar with our Privacy Policy prior to entering.

AMENDMENTS

We reserve the right to amend or revise any and all of the above Terms and Conditions at any time without notice. Any changes to the Terms and Conditions apply to your ticket purchase and entry to the venue with immediate effect from the date of publication on our website.

WHO WE ARE

We are The Brighton Centre ("we", "us" or "our"), of Kings Road, Brighton, BN1 2GR and are owned and operated by Brighton & Hove City Council, of Hove Town Hall, Norton Road, Hove, BN3 3BQ.