Booking Tickets

Ticketmaster are the Brighton Centre's official ticketing partner and our event tickets are sold via their website. They have some really useful information about ticketing on their website and STAR have some great advice here about safely purchasing online.

To buy tickets, please click the relevant event page via our What's On listings then click the “BUY TICKETS” button. 

A full list of shows on sale at the Brighton Centre is available on Ticketmaster's website here. 

***IMPORTANT CHANGES TO SERVICES***

Please take time to read our services changes coming into effect from 1 January 2025 including the permenant closure of our Box Ofice for in person bookings and updated Access Line opening times. Full details of changes are available to read here.

We have put together a useful guide Accessible Overview of Seated and Standing Areas to help you decide what area of the venue works best for you.

Tickets for all events can be booked in several ways:

Online via Ticketmaster: 24hr booking facilities are available online via Ticketmaster including accessible tickets. Booking and facility fees apply. Please see our useful guide to booking tickets online here:

Booking tickets online via Ticketmaster and information about booking accessible tickets online via Ticketmaster is available on their website.

By phone: call our Access Line on 01273 292695 Monday to Friday 10am – 2pm only, we welcome calls using Relay UK. This is a dedicated number for customers who have access requirements. The number connects directly with our Ticketing Team who have an excellent knowledge of the venue and the layout of the seating. Booking fees and Facility fees apply to all bookings.

Presales: If you have access to a presale (for example, an artist, album, venue etc presale) and are unable to purchase suitable tickets online due to your requirements, please call our Access Line and the team will endeavour to assist you. You must sign up for presale access in advance and may require a code, password or email to qualify for presale access.   The Access Line will be open at the same time that tickets go onsale online and tickets will be subject to availability. 

Access Line Opening Times: our Access Line is open Monday to Friday from 10am - 2pm. On on-sale days this can change. We will aim to open the Access Line for accessible bookings at the same time as the show goes on sale (including during presales).This means if a show goes on sale at 9am on a Friday we will aim to be also open then too. 

Access Line bookings often take around 5 minutes per person and you may be on hold for some time. If you cannot get through please try again later or look at accessible options online via Ticketmaster. 

Have you checked out our Access Statement? It is available to download as both word and pdf documents and is available in Easy Read. The Access Statement covers all areas of accessibility at the Brighton Centre including information on getting to the venue and parking, our early entrance policy, an arrival guide, making your way around the venue, the accessible facilities available in the venue and helpful contact details. 

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

If you cannot find the information you are looking for please contact us.

Further information on accessibility of the venue is available here or please check out our FAQs section.


Essential Companions

We use an Access Address Book to continue to develop the Brighton Centre's accessibility system. This system helps our team to understand our customer’s needs and requirements and to make sure that our booking process is easy and efficient for our customers.

If you’d like further information on our Access Address Book you can download a useful information sheet ‘What is the Access Address Book?' or the Access Requirement form which you’ll need to complete to join our Access Address Book, available below as both word and pdf documents;

What is the Access Address Book? (word)
What is the Access Address Book? (pdf)
Access Requirement Form (word)
Access Requirement Form (pdf)

Please note that companion tickets are available via Ticketmaster online but not other ticket agents.

Companions are expected to help with way-finding, assisting the customer into and out of the venue and auditorium, buying and carrying food and drink, and undertaking all access requirements of the person they are attending with. They are not expected to leave the customer alone for long periods of time, be unable to meet the customer’s access requirements, or be inebriated at the event.

If you have not booked a companion ticket via the correct channels, we may not be able to refund you and change your booking.

If your access needs have changed since booking your tickets please contact us and we’ll do everything we can to help you subject to ticket availability.

The Brighton Centre is a flexible venue and we’re here to help. We believe any part of our auditorium can be an accessible area if it works for you and your needs. We understand that everyone’s access-related requirements are different (needing seats closer to the front, a quieter area, raised seating or front facing), so if you are unsure of what to book or for further advice and information please contact us. We are happy to advise you on the different access options available at the venue.

Looking for a gift idea, thank you, or treat? Do you want to surprise someone but not sure which of our events the lucky recipient will prefer? We've got you covered thanks to our Brighton Centre eGift Card which is redeemable online via ticketmaster.co.uk and available to purchase now via this link. 

They're simple to buy and simple to use, with a value of up to £500 that lasts for 12 months. You can arrange for the eGift Card to be sent directly to the person you're buying for on the day you purchase or on different date such as their birthday or to you to pass on to them.

Check out our eGift Cards FAQs for everything you need to know.

Full T&Cs can be found here: https://www.ticketmaster.co.uk/giftcards/terms

The seating plans below are based on our standard layouts for live shows and cannot be guaranteed for every event and are provided as a guide only. 

The majority of our events will have an interactive seating map available on Ticketmaster's event page so you can select the exact spot you want to be in.

Your ticket may be delivered in various ways, depending on how you purchase:

Mobile: Our events now use mobile tickets as the main delivery method. More information around how to use mobile tickets is available on Ticketmaster's website here.

Print at Home (TicketFast): You will receive an email confirmation with the tickets as a PDF attachment. You can either show the PDF on your phone on arrival at the venue, or print the PDF.  The barcodes will be scanned on entrance to the show.

Hard Copies: These may be received via the post or picked up from the Event Box Office. To pick up tickets you will need to bring the card you used to purchase the tickets and/or I.D. The Event Box Office is generally open 2.5 hours prior to doors opening.

All tickets are scanned when you enter the venue via your own personal barcode. Mobile tickets will have a moving barcode and screenshots of this will not be valid. Any attempts to duplicate tickets will be flagged by the scanning technology when scanned on entry.

You need to make sure that the barcode is clear and able to be scanned. If your ticket has been damaged, please contact us here to discuss voiding the original copies and obtaining a duplicate.

Please be aware, if you have bought a standing ticket for a live music gig that also has seating, you will be required to swap your ticket for a wristband. This will be clearly signposted on arrival.

Resale
If you have bought tickets from Ticketmaster but can no longer make the show, Ticketmaster Exchange is available for customers who have purchased online and have a Ticketmaster account. Equally, if a show is sold out, keep checking on Ticketmaster and look out for for the pink circles on the interactive ticket map, these are tickets being sold back at face value by customers who can no longer make the event.

We keep a reserves list for our accessible seating once it's sold out, so if you have purchased accessible tickets directly from our Box Office and can no longer make the event please contact us and we'll do all we can to support you in reselling your tickets.

As per our Conditions of Sale the resale or attempted resale at a price higher than that printed on the ticket is grounds for seizure or cancellation without refund or other compensation.

Staying Safe Online
When an event goes on sale tickets are sold via Ticketmaster online and the promoter's authorised ticket agents of their choosing (such as AXS, See, and Eventim). Whilst these agents may vary from one event to the next, they will always be legitimate ticket retailers. Please be aware of unauthorised ticket agencies. If you use an unofficial ticket retailer or outlet, we do not guarantee you access and will not be able to assist you. 

STAR have some great advice here about safely purchasing online, which you may also find useful.

If you feel a victim of an unauthorised retailer or outlet we suggest you contact Action Fraud who are the National Fraud & Cyber Crime Reporting Centre, and report the company to the Trading Standards.

Helpful links:
Citizens Advice website: https://www.adviceguide.org.uk/
Trading Standards: http://nationaltradingstandards.uk/

If you have, or suspect you may have been a victim of fraud when purchasing tickets, please report it to Action Fraud www.actionfraud.police.uk

Always check:

• Check the contact details of the site you’re buying the tickets from. There should be a landline phone number and a full postal address. Avoid using the site if there is only a PO box address and mobile phone number, as it could be difficult to get in touch after you buy tickets. PO box addresses and mobile phone numbers are easy to change and difficult to trace.
• Check that you’re still on the website you originally searched for. Often customers follow links to external sites via advertising without realising they are no longer buying at source. We will only ever link from the Brighton Centre website to Ticketmaster and will not allow other retailers to advertise on our website.
• Before entering any payment details on a website, make sure the web address starts with https (the ‘s’ stands for secure). There should be a locked padlock icon in the browser’s address bar.
• Is the vendor a member of Society of Ticket Agents and Retailers (STAR)? If they are, you're buying from a company that has signed up to their strict governing standards. STAR also offers a service to help customers with outstanding complaints.
• When you receive the tickets check they have a barcode, reference number, clear location (e.g. South Balcony) and exact row and seat number - if these are not listed please contact us and we will do our best to assist you.

Additional fees have become an industry standard necessity at commercial venues. Many venues now out-source their ticketing to independent ticketing agents. In our case, we use Ticketmaster.

You’ll be charged a booking fee when purchasing tickets, this includes purchases online via Ticketmaster and purchases via the venue's Event Box Office and phone lines. Regardless of how you purchase, you will always be given a clear breakdown of exactly what charges are involved. These fees are charged to cover the cost of their booking systems and to ensure our customers can purchase tickets 7 days a week, worldwide. The total you pay to receive your tickets is usually broken down like this:

- The Face Value of each ticket

- A Facility Fee (this goes to the venue to support the building)

- A Service Charge (also known as a Booking Fee) for each ticket

- An Order Processing Fee (also known as Fulfilment) for your order

Ticketmaster knows no one likes to pay extra costs, so they do everything they can to keep their fees as low as they can, whilst still being able to offer you the best possible service.

Face Value
This is the base cost of your ticket, set by the event organisers. Neither Ticketmaster nor the venue are involved in deciding the price, and it's usually based on the costs involved in putting on a tour. 

Facility Fee
It has become industry standard to add a facility fee to help with rising service costs and on-going maintenance faced by venues. This fee goes direct to the venue to assist in preserving the building and to invest in the customer experience.

Service Charge (Booking Fee)
This is the only part of your payment that Ticketmaster keeps (the face value goes straight to the event organisers including the artists). The booking fee helps Ticketmaster to cover the costs involved in running their booking system. The booking fee can vary depending on the event.

Order Processing Fee (Fulfilment)
This is one charge for the entire order and covers the cost of processing the booking from beginning to end, known as the Order Processing Fee. 

The fees can vary slightly from event to event, but what stays the same is that when you come to the purchase page you will always see all of the fees you have been charged. These are 'Per Item Fees' (facility and booking fees) and 'Per Order Fees’ (order processing and delivery).

Ticketmaster have a useful guide to Fees on their website here.

CONDITIONS OF SALE

By purchasing a ticket to an event at the Brighton Centre you are agreeing to the following Conditions of Sale. These are available on the back of all printed tickets or are listed below.

If you have purchased tickets via a Ticketing Agent we advise you familiarise yourself with their purchasing policy.

This ticket is issued on behalf of the organisation responsible for the event and is subject to the following terms & conditions. Details of the organisation responsible for the event (event promoter) are available on the front of the ticket, where possible, or otherwise on request from the Brighton Centre, Kings Road, Brighton, East Sussex, BN1 2GR.

PLEASE TAKE SPECIAL CARE OF YOUR TICKET AS IT CANNOT BE REPLACED. DO NOT LEAVE IN DIRECT SUNLIGHT. REMOVAL OF THE STUB INVALIDATES THE TICKET. YOU ARE ADVISED TO CHECK YOUR TICKETS ON RECEIPT. STROBE LIGHTING & OTHER SIMILAR EFFECTS MAY BE IN USE. THIS IS A NON-SMOKING VENUE.

1. Tickets cannot be exchanged or refunded after purchase, unless the event is cancelled, or there is a significant change to the headline act. If an event is postponed to another date, all reasonable endeavours will be made to notify customers who purchased tickets from either the venue, or our ticket agents, TICKETMASTER, and advise on the validity of the tickets for the rescheduled date. Tickets will usually remain valid, and refund requests will be accepted (usually up until 2 weeks prior to the revised date, unless otherwise notified). In the event of a date change at short notice (within 1 week of the event), all reasonable endeavours will be made to notify customers of the conditions that apply, and if these are not acceptable, a refund to the face value of the ticket only will be offered.

2. The management reserves the right to refuse admission, or to eject customers in reasonable circumstances (e.g. with consideration to Health & Safety, Environmental & Security concerns), and on occasion to conduct security searches to ensure the safety of customers. Please note that customers may be refused entry, or be ejected from the venue if they are (or appear to be) abusive, threatening, drunken, decline to be searched, carrying offensive weapons or illegal substances, or for any other anti-social behaviour. No refunds will be given to customers who are refused entry or ejected in such circumstances.

3. The management reserves the right to refuse admission if customers are, or appear to be under the age of 14 to the STANDING area of the venue. Also to any child who is, or appears to be, under the age of 14 and not deemed to be under appropriate supervision. No refunds will be given to those, who are refused entry in such circumstances.

4. No cans, bottles, alcohol or food will be allowed into the venue. Only food and drink purchased on the premises may be consumed in the venue.

5. No cameras, video or audio recording equipment are permitted without the permission of the Event Promoter.

6. Latecomers will only be admitted into the venue at a suitable break in the performance.

7. Brighton & Hove City Council does not accept responsibility for any loss, damage, death or injury in its venues, however caused, unless (i) the relevant party has breached its legal obligations; and (ii) such loss or damage is a foreseeable result of the breach. With regards to personal property (loss or damage) subject to the foregoing, the liability of the relevant party shall be limited to the reasonable cost of repair or replacement, subject to wear and tear.

8. Customers details are managed in accordance with the Data Protection Act and information may be used for registered purposes. CCTV and film cameras may be present at the Venue.  Attending an event signifies ticket holders’ consent to the filming and sound recording of themselves as members of the audience without payment or copyright.

9. Resale or attempted resale at a price higher than that printed herein is grounds for seizure or cancellation without refund or other compensation, this includes, for the avoidance of doubt, any publication via the internet or any other means with the intend to resell for commercial gain.

10. In seated areas other members of the audience may stand up during the event. Refunds and compensation will not be offered if your view is restricted in this way.

11. We reserve the right to provide alternative seats where it is not possible to allow you to occupy the specific seat printed on your Ticket. In these circumstances we will use reasonable endeavours to provide you with a seat of equal value and we shall have no further liability to you as a result of the change in seats.

12. If you experience a problem please contact a steward so that we can resolve the issue at the event.

The relevant UK Law will apply to these Terms & Conditions, & the relevant courts of the UK will have exclusive jurisdiction in relation to the Terms & Conditions.

WARNING – prolonged exposure to loud noise may cause damage to your hearing. Flashing lights may be used during a performance.

TERMS OF ENTRY

In addition to the CONDITIONS OF SALE you shall also agree to our TERMS OF ENTRY outlined below;

***Until further notice all visitors to the Brighton Centre will be required to comply with all COVID-19 mitigations in place as outlined on our COVID-19 website page which is available to read here ***

Bottle tops will be removed from all bottles to be taken into The Brighton Centre to reduce the risk of them becoming rolling trip hazards, or used as missiles. Occasionally, drinks will be decanted into plastic cups.

Events may be age restricted and it is the responsibility of the Ticket holder to check before purchasing. All children must have a ticket. Unless otherwise stated, children under 14 yrs must be accompanied by an adult (aged 18 yrs or over).

When purchasing alcohol, if you appear to be under the age of 25, you may be asked for proof of age.

We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.

In case of emergency please follow instructions and directions from stewards, staff and/or other officials.

If you have any specific access requirements, please contact us before purchasing Tickets, to ensure that we can accommodate your requirements. Accessible seating may not be available unless it is arranged in advance.

All advertised times are approximate and subject to change. It is your responsibility to make appropriate arrangements to ensure that you arrive at The Brighton Centre in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the Event should you wish to if it overruns. No refunds will be payable and we will not be responsible for the cost of alternative travel arrangements or for any other loss you suffer (including loss of enjoyment) as a result of an Event not running to the precise advertised times.

COMPETITIONS & GIVEAWAYS

If the Brighton Centre runs a competition to give away tickets or merchandise, the prize/s will be specified and non-exchangeable. Winners will be selected at random unless stated otherwise. No purchase necessary. Prizes are non-exchangeable, non-refundable or negotiable. Closing date will be specified and entries received after this date will not be counted. Winners will be required to collect their prize from the venue (usually on the night of a show). Any travel and accommodation will not be included as a part of the prize. The Judges decision is final. By entering a competition run by the Brighton Centre, an entrant is indicating his/her agreement to be bound by these terms and conditions. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. BE SCAM AWARE: We will never follow up an online entry by publicly asking for personal details or promoting links of any kind. Please also ensure you are familiar with our Privacy Policy prior to entering.

AMENDMENTS

We reserve the right to amend or revise any and all of the above Terms and Conditions at any time without notice. Any changes to the Terms and Conditions apply to your ticket purchase and entry to the venue with immediate effect from the date of publication on our website.

WHO WE ARE

We are The Brighton Centre ("we", "us" or "our"), of Kings Road, Brighton, BN1 2GR and are owned and operated by Brighton & Hove City Council, of Hove Town Hall, Norton Road, Hove, BN3 3BQ.