Visiting Us

You can find out more information about booking accessible tickets and discounts for Personal Assistants here or you can call our Access Line on 01273 292695 or email email us: brightoncentre@brighton-hove.gov.uk for advice and bookings. 

We also have lots of information about the Brighton Centre available in our Access Statement, available to download in different formats:

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

The Brighton Centre is fully accessible for wheelchair users in the public areas apart from in the East and West Balconies. We provide accessible toilets, lifts, accessible viewing platforms for standing gigs and seated concerts, plus lowered counters at our bars, merchandise stand and Box Office. More information about accessibility can be found in our Access Statement, which is available to download in multiple formats -

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

Blue Badge holders can park in the accessible parking bays around the Brighton Centre. A list of these bays can be found on the Council's dedicated parking page here where you will find a PDF with details.

The Brighton Centre is located in "Zone Z" and the closest bays are on West Street and Cannon Place

Blue Badge regulations apply to other on-street parking, e.g. yellow lines.

For Accessible Parking in car parks, the closest to the Brighton Centre is on the lowest level of Churchill One car park, West Street BN1 2FD and parking fees apply.

We do have an Access Statement that is available as a Word or PDF document and both as Easy Read. You can download them via the links below:

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

We have the Sennheiser mobile connect hearing loop system connected in the venue.

It is an assistive and personal listening solution that streams live audio content via WiFi to any iOS or Android 'phone in the room. To use the system, simply download the Sennheiser app via Google Play or the App store app (it is good to do this in advance of the visit) or scan a QR code on site.

Once customers have the app on their device, they are ready to go, no passwords or login are required. At the venue, connect to the Brighton Centre wi-fi network, enable Bluetooth and link it to the hearing aid. Once on the app, tap on 'Auditorium 1' and press play. 

The app also allows customers to adjust the volume.

Yes, we welcome assistance dogs. They can accompany you to your seat, or our venue staff can look after your dog while you enjoy the event. We can provide water bowls for your dog if required. There is a designated spending area on the Ground Floor near the cloakroom through a set of fire doors into an outside area that is not accessed by the general public. Please ask the Information Desk Staff to show you where the area is. Waste bags can also be disposed of in bins outside the front entrance on the seafront and at the back on Russell Road.

If you need assisted access to the venue before the advertised door opening times, we will do all we reasonably can to help you. By prior arrangement, we can arrange access via our VIP security entrance and where possible to the foyer area of the venue. Please note we cannot offer early access into the auditorium itself.

Generally the entrance at the back of the venue, on Russell Road, is quieter than the main entrance at the front. There is a lift from there to take you to the first floor to the main auditorium and bars.

We can arrange for you to come and visit the venue in advance of your booking (when there is no event on) if you think it would be helpful to familiarise yourself with the building before you attend an event.

Please contact us for advice.

You can also watch a 360 Virtual Reality Tour video of the venue here: https://www.youtube.com/watch?v=NNsPUAJKDPc we made this with local charity Stay Up Late with the aim being to give more information to people who may be anxious about new experiences; the video includes our foyer, bars and auditorium empty before a show and then filling up with people.

We have. More information is available in our Access Statement available to download in different formats below or you can call us to discuss on 01273 292695 or email us: brightoncentre@brighton-hove.gov.uk.

Please note that loop slings must be used with the two point spreader bar and we do not supply a harness sling. You must supply a sling to work with ‘ARJO HuntleighV5 Duo Lift’. Instructions are available. 

Max patient weight is: 150kg
SWL: 170kg

If you are spending time at the Brighton Centre and know you will need to use the Changing Places Facility frequently, please speak with the Information Desk staff when you arrive and they will be able to give you a key for the whole time you are with us.

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

We aim to provide this service upon request to our accessible customers who require a provision to attend and enjoy a performance here. This includes BSL Interpretation, Captions or Audio Description. Please note this will be subject to a request being made within a reasonable time frame (minimum 6 weeks before the event date) and is subject to approval from the event promoter.

Please contact us if you require this service and we’ll do all we reasonably can to help.

Accepted forms of ID are a Driver’s Licence (full or provisional), a Passport (valid) or PASS Card with the pass hologram.

Any ID found to be fraudulent will be confiscated and passed to Sussex Police.

Customers who appear to look under the age of 14 years that arrive at a live music concert with a standing ticket and cannot prove they are 14 years or over may be refused entry.

If you do not have photographic ID as listed in the section above we strongly advise you bring as much proof of name, age and address as possible, it will then be the Duty Manager who represents the license in force on the day who will make the decision to admit you to the premises in line with the statutory duties for which they are responsible.

If you are nervous about bringing your ID, such as your Passport, to a concert we will accept a clear photo taken on your phone, though please note should the photo not be clear or seems to be photoshopped and / or edited you may be refused entry.

A responsible guardian will be called to collect you if a decision is made that you are under the age of 14. No refund will be given in this instance.

We aren't able to arrange these requests and have no direct access to the artists.

If you email your request to brightoncentre@brighton-hove.gov.uk we will do our best to pass it on to the tour manager of the show you'll be attending. 

You may wish to instead direct your request straight to the artist via social media.

Unfortunately, we, the venue, are unable to accommodate these requests. Meet and greet packages are arranged by the promoter of the event and tickets may be available to buy online or via the artist directly, if a package is in place.

If you have a request for an artist appearing at a live show at the venue, please email it to brightoncentre@brighton-hove.gov.uk and it will be passed on to the promoter.

There is a baby changing facility located in the ground floor foyer, adjacent to the female toilets. The entrance is external to the toilet facilities and can be used by both parents.

Unattended buggy parks are provided at various events and buggies can be left at your own risk.  If a cloakroom is available buggies can be left with the cloakroom staff.  Please call ahead to check if a facility will be available during a specific event on 01273 290131.

We will always try and provide a place in the venue for parents to wait for their children, however, it is driven by availability and depends on the nature of the event. Please call ahead to check with us about the specific event on 01273 290131.

These are great for last minute gifts! They’re also great for knowing a recipient lives nearby and / or wants to attend an upcoming event at the Brighton Centre. You just order online and instead of waiting for a plastic card through the post, we'll email all the details directly to the person you're giving it to. We can do that straight away, or you can choose a specific date – it's completely up to you.

You can buy online by following the links around this site or by visiting: https://www.ticketmastergiftcard.com/Ticketmaster/ByEmail/Ticketmaster/ChooseProduct?countryId=1&languageId=1&productGroup=Brighton%20Centre

Yes, you will be given the option to write a personal message when purchasing your eGift Card online. Your message will be included with your order.

Yes, you can collect the e-Gift Card and forward the PDF to the recipient yourself if you prefer.

Yes, you can send the e-Gift Card to your own email address. Once you have collected the e-Gift Card and received the PDF you can print it off.

Your eGift Card will be sent within 2 hours to the specified email address. Please look in your spam/junk folder.

If you still haven’t received it, please email ticketmaster@voucherexpress.net, and include your booking ref. so we can find your booking.

Yes, once you have selected the first eGift Card there is a button at the bottom of the screen (next to the “Go to payment” button), which says “add another eGift Card”. You can use these multiple times to add as many eGift Cards as you want, up to the basket limit of £250.00.

The Brighton Centre eGift Cards can be used as full or part payment, with a credit or debit card to make up the total if needed, in the purchase of tickets, and many of the associated services and merchandise sold online at Ticketmaster.co.uk.

Unfortunately, it can’t be. The Brighton Centre eGift Card is only redeemable on ticketmaster.co.uk events.

Yes, you can use your eGift Card to pay for multiple bookings until either the balance on the card reaches zero or the card expires.

Choose the event at the Brighton Centre you’d like to attend either on the Ticketmaster website or via the Brighton Centre website where you’ll be directed to Ticketmaster.co.uk, and select the tickets. Once you’ve confirmed your selection you’ll proceed to the checkout page. On the checkout please select eGift Card as the method of payment. Enter sixteen digit eGift Card number, and the 3-digit security number/PIN. If there is still an outstanding balance once you have entered your eGift Card, you can either enter another eGift Card or select another method of payment (credit/debit card), until the total balance is cleared, and the booking is complete.

The security number/PIN will be contained in the pdf that you receive by email once you follow the link to collect your eGift Card.

You can check your balance here:
https://sites.prepaytec.com/chopinweb/balanceCheck.do?customerCode=201311920518&loc=EN&showPin=0&showExpiryDate=1&brandingCode=bal_enq_tmuk

Yes, the eGift Cards expire twelve months after purchase. The expiry date is set when the card is purchased. If you need to check your cards expiry date, you can find it by using the balance check page linked above.

The expiration cannot be extended, so please check use the balance checker to clarify when it expires.

Your eGift Card will be sent via email and you will have the ability to download a PDF version, which you can save for your convenience.

The Gift Card is not replaceable if lost or stolen, so it's very important that you keep them safe until you're ready to make a booking.

Generally, it is okay to take cold drinks and confectionery into the auditorium, but glass, crockery, hot food or hot drinks are not permitted. The rules are based on consideration for other people (smell of hot food) or for safety reasons, and sometimes it is at the request of the artist. For some live shows, an alcoholic drink may be taken in at the start, but cannot be replenished during the event, again, for the consideration of those around you.

At some shows, particularly music gigs, the tops must be removed from plastic drink bottles before admission or fully decanted from the bottle they were purchased in; this is to reduce the risk of them becoming rolling trip hazards, or used as missiles.

Look out for notices on our in-house screens and do ask a member of staff working on the night for advice.

No cans, bottles, alcohol or food will be allowed into the venue and only food and drink purchased on the premises may be consumed in the venue.

We welcome attendees who need to bring medicines, food or drink to manage a medical condition. You are welcome to contact us in advance of your visit for advice, prior written acknowledgement from the venue of your requirement, or should you have any concerns or questions; you are also welcome to bring any supporting documents to the venue with you should you wish.

Our door staff are trained in our venue policy regarding understanding our policy for customers with medical requirements and understand that people may need to supply their own provision to self-manage their condition. If a member of door staff has any questions they will call a Duty Manager to discuss the matter in private.

Seating plans are always subject to change and therefore every seat number is not included as the plans provided are only to be used as a guide.

If you do require assistance in locating your seat please call us on 01273 290131.

At seated live shows or standing gigs where you have purchased in the seats, you are welcome to stand and dance in the area directly in front of your seat but we would ask that you be considerate to the enjoyment of other members of the audience who may not be standing or want to stand during the concert. If you are seen to be upsetting those around you a member of staff may ask you to sit down and we’d ask that you respect this request.

For health and safety purposes, you cannot stand or dance in aisles or stand on chairs.

Absolutely. We have recently changed our recycling contractor to ensure we are working on a Zero to Landfill contract and improved our behind-the-scenes operation. We have also replaced all our bins onsite to ensure it is clearer for our customers as to which bin they should be depositing their waste into.

We are looking to launch a new recycling campaign soon with clearer signage and additional bins available for high-impact events.

Behind the scenes we also recycle our food waste, which then produces a high quality compost material and a bio gas which is used as a heat source.

For all events at the venue drinks will either be decanted (into a cup) or cans will be opened. This is industry standard because closed drinks receptacles have previously been used as projectiles (causing harm to both artists and audience members), they have caused slips, trips and falls when dropped in a crowd as a bottle with a lid or closed can is not crushable underfoot.

We are always looking at ways to make our water offering more sustainable. We have installed water fountains around the venue and the bars serve free tap water to customers. We have also recently changed from using single use plastic bottles to cans for our water and soft drinks.

Our current water partner is Life Water who are local and work with the Drop4drop charity. Through our water purchases we have now helped towards two clean water projects. The first in the Kiguli Village, Uganda and the second of has just began in West Bengal, India.

A large amount of research has been undertaken into our options around the cups we use and we have to take into account that they need to be crushable underfoot.

We have looked into our options around paper and compostables but considering the waste disposal and recycling facilities in the local area we currently feel that the plastic cups used are the best option as they can be, and are, recycled.

We are currently looking into our options around reusable cups. Before launching this we want to ensure that they are safe to use in areas like our balconies where there are steep steps and that we are able to clean them onsite, rather than having to transport them outside of the local area which would create a counterproductive situation by the production of vehicle emissions.

We are working hard behind the scenes to look into ways to improve our carbon footprint and aim to have removed the use of Single Use Plastics from 90% of events by the end of 2022 but for some performances, namely lively standing shows, we have to consider the safety of our customers, staff and artists, and will need to ensure that everything that enters the main auditorium is decanted into a cup which is lightweight and completely crushable underfoot. 

For these events, until a suitable alternative can be found – which we will continue to research - we will use our current plastic cups however, we will also ensure we have additional recycling bins available, including within the standing floor, to service the amount of waste being produced and improve the chances of it being disposed of correctly and therefore recycled.

The Brighton Centre Box Office is open Monday to Friday 10am – 4pm on non-event days. On show nights the Box Office remains open until the main act goes on stage – approximately 8pm. If tickets are left for collection after this time, they will be left at the venue’s front entrance on Kings Road with a member of our stewarding staff.

Alternatively you can book 24/7 via the Ticketmaster website.

Yes, we’re open Monday to Friday 10am – 4pm. On show nights the Box Office remains open until the main act goes on stage – approximately 8pm*.

*approx. closing times for Box Office below (for guidance only – subject to change):
Comedy: 7.30pm
Theatre: 8pm
Music: 9pm

Please bring confirmation of your booking; this can be the credit/debit card you used to make the purchased, or Photographic ID.

You’ll only be charged a booking fee via Ticketmaster; these fees are charged to cover the cost of their booking systems and to ensure our customers can purchase tickets 24 hours a day, 7 days a week, worldwide.

We’ll do everything we can to help you but it will be subject to ticket availability. Please call our Access Line on 01273 292695 for advice and to discuss your options.

Unfortunately, we are unable to offer refunds or exchanges unless an event is cancelled or postponed. Please read our Conditions of Sale for more information.

If you have bought tickets from Ticketmaster but can no longer make the show, or you're looking to swap your tickets, Ticketmaster Exchange is now an option for customers who have purchased online.

Please request a duplicate ticket from your point of purchase. Please note that because of security reasons you will only be able to pick up duplicate tickets from the venue on the day of the show, with appropriate identification.

Please note that due to Promoter requests, you may not receive your show tickets until up to 5 days before the date of the event. If you have not received your tickets at this point please contact your point of purchase, if you bought via Ticketmaster you can track tickets via their delivery information page here.

If you require assistance or have any questions please feel free to give us a call for advice on 01273 290131.

On show nights the Box Office remains open until the main act goes on stage – approximately 8pm. If tickets are left for collection after this time, they will be left at the venue’s front entrance on Kings Road, with a member of our stewarding staff.

Please download your tickets to your mobile 'phone in advance of arriving at the venue and the code can be scanned on entry. If you're unable to do this, please go straight to the Box Office when you arrive at the Brighton Centre for the event – make sure you arrive before the office closes too (when the main act goes on stage – approximately 8pm).

If you know you will struggle to access a suitable printer or to download to your 'phone, please don’t choose the print yourself ticket option. Others options for tickets are available and you can find information here.

The staff at the Box Office will assist you in finding a solution – please make sure you bring the confirmation of your booking; this can be the credit /debit card you used to make the purchased, or Photographic I.D plus be ready to access your Ticketmaster account / email to show the booking confirmation.

Please note it’s absolutely fine to print your tickets in black and white too – we only need to be able to clearly see and scan the barcode, and see your seat number too.

The date the show goes or went on sale plus a link to purchase tickets via Ticketmaster will be listed on its dedicated event page. 

If tickets are available they'll be listed on the Ticketmaster booking page, if tickets are sold out it'll take stated they couldn't find any results. 

Whether you're into music gigs, comedy acts, classical concerts, live theatre shows, exhibitions or good old fashioned family entertainment, you should sign up for information about upcoming events at the Brighton Centre; we'll also send you a monthly newsletter – please note that this facility is run by the Brighton Centre on Ticketmaster software.

We’d also advise you follow us on social media as we post out announcements, on sale dates and extra ticket releases via both Facebook and Twitter.

Presales are a little different, these are sent to people who have booked for the same artist before, or booked for a similar live show, at the Brighton Centre only (we don’t have access to customer data from other venues or ticket agents). One of the reasons for targeting certain groups of customers is to avoid "spamming" people with information which will not be of interest to them, and this decision is steered by the promoter, i.e. they will say to which groups of customers they would like the email sent.